Join Africa Tour Trips to help clients plan memorable travel experiences across Africa. In this role, you’ll promote tour packages, advise customers on destinations, prepare quotations, and support bookings while delivering excellent customer service. Ideal for someone with strong communication, sales skills, and a passion for tourism.
Responsibilities
Client Communication: Manage inquiries, bookings, and payments via WhatsApp, email, and calls, ensuring quick response times.
Itinerary Preparation: Create detailed itineraries that include all client requests and services.
Invoice Management: Generate accurate invoices for confirmed bookings and follow up on timely payments.
Feedback Collection: Consistently gather post-safari feedback and address any concerns.
Booking Updates: Clearly communicate all changes in bookings or itineraries before and during trips.
Problem Resolution: Maintain a smooth safari experience by resolving issues early, ensuring high client satisfaction.
Sales Contribution: Support achievement of weekly and monthly sales targets.
Requirements
Education: Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
Experience: Minimum of 2 years in the travel industry, specifically in tour consulting or hotel operations.
Communication Skills: Strong written and verbal communication skills, especially for the English-speaking international market.
Regional Expertise: Proven experience selling East Africa as a travel destination, including :contentReference[oaicite:0]{index=0}, :contentReference[oaicite:1]{index=1}, and :contentReference[oaicite:2]{index=2}.
Multitasking: Ability to handle multiple client requests efficiently.
Organization: Highly organized with strong deadline management skills.
